Delivery & Shipping For delivery in the US, please, allow 10 - 12 working days from the time we receive your order for UPS delivery. If you do not receive anything within 3 weeks, please e-mail us or call us between 10:00 AM-4:00 PM, Mon. thru Fri., (714) 730-2525. To check on your order, the operator will need the date of your order, the items ordered, the total amount and the form of payment. Shipping We ship by UPS whenever possible. UPS is faster than U.S. Mail; however, someone must be home to sign for the merchandise upon delivery. If you are not there the first day, they will try to deliver during the next 2 days. If you are not home often and would rather have your package held at he post office, write U.S. Mail on your order. Holiday Shipping KIXCO can only guarantee delivery of your order for the Holiday Season if you have "overnight" shipping and your order is placed by 12/19. Overnight shipping charges are based on the weight & size of the order. It will cost between $25.00 and $75.00 per order, when shipped in the continental United States. Alaska, Hawaii, Puerto Rico and international rates are higher. We will ship any order, but delivery for Christmas will not be guaranteed. Additional Shipping Charges Alaska, Hawaii, Puerto Rico, Guam and U.S. Virgin Islands add $5.00, Canadian orders add $5.00. Other foreign orders add $25.00. Orders under $10.00 will NOT be processed. Foreign Shipments We ship to APO and FPO addresses and any address that has a 5 digit U.S. Postal Zip Code. Foreign orders are accepted in U.S. currency only. Add $25.00 to regular shipping orders. Tax Our prices do not include tax. Returns & Exchanges No refunds or exchanges are accepted for books, videos, and used or worn merchandise. Exchanges will be made for shipping errors by KIXCO (i.e. wrong size or product shipped). Merchandise must be returned with 5 days of delivery. · Wrap your return securely in a good box using strong tape. · Include, inside the package, a copy or the original picking ticket we sent... If picking ticket is not available, please include a letter with the exchange information. · Be sure your package is insured and prepaid. We will make every effort to speed delivery of your exchange. Please allow a minimum of 3 weeks. Customer Service If you have a question about your order or another matter, call our Customer Service Department (714) 730-2525 Mon. thru Fri., 10 AM-4 PM. Please, refer to your customer and order number. Correspondence We appreciate any comments, suggestions or questions. E-mail KIXCO Placing Your Order Ordering with KIXCO online is fast and secure. Just follow these four simple steps to place your order. (1) To add an item to your shopping cart, choose from the product menu and then click the "add to cart" button (2) When you're finished shopping, click the checkout button (3) Fill out the online order form. (4) Follow the directions to complete your order and you're finished! KIXCO will send you an order confirmation via e-mail. *Note: All prices are subject to change without notice.